DGCA Module 09 March 2017 Question Paper

DGCA CAR 66 Module 09

9.1 General

The need to take human factors into account; Incidents attributable to human factors/human error; ‘Murphy's’ law.

9.2 Human Performance and Limitations

Vision; Hearing; Information processing; Attention and perception; Memory; Claustrophobia and physical access.

9.3 Social Psychology

Responsibility: individual and group; Motivation and de-motivation;

Peer pressure; ‘Culture’ issues; Team working; Management, supervision and leadership

9.4 Factors Affecting Performance

Fitness/health; Stress: domestic and work related; Time pressure and deadlines; Workload: overload and under load; Sleep and fatigue, shift work; Alcohol, medication, drug abuse.

9.5 Physical Environment

Noise and fumes; Illumination; Climate and temperature; Motion and vibration; Working environment.

9.6 Tasks

Physical work; Repetitive tasks; Visual inspection; Complex systems. 

9.7 Communication

Within and between teams; Work logging and recording; Keeping up to date, currency; Dissemination of information.

9.8 Human Error

Error models and theories; Types of error in maintenance tasks; Implications of errors (i.e. accidents) Avoiding and managing errors. 

9.9 Hazards in the Workplace

Recognizing and avoiding hazards; Dealing with emergencies.

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